FAQ's
Shipping FAQ
How long does it take for my shirt to print and ship?
We custom print each order. We don't make it until you order it. Standard print time is 3-7 business days.
Shipping times
USPS 1st Class w/tracking (5-7 business days)
USPS Priority w/tracking (2-3 business days)
When will I be notified when an item ships?
Email notification with tracking will be sent when an item leaves our manufacturing facility.
Product FAQ
What Tshirts do you use?
Our men's shirts are one of the most classic t-shirts in a basic fit. It is made from 6oz of 100% cotton jersey cotton. It has a seamless double needle 7/8 collar along with a taped neck and shoulders. There is an increased body and sleeve lengths to accomodate shrinkage. Double needle sleeve and bottom hems.
Our women's shirts are a classic fit ladies t-shirt. The shirt is made from preshrunk 100% Cotton Jersey and weighs 6.0 oz. It has taped neck and shoulders.
What are the care instructions for Direct To Garment printed T-shirts?
A generic care card is included in all our packages.
- Wash inside out in cold water with similar colors using a gentle cycle.
- Tumble dry low or hang dry.
- If ironing is necessary, iron inside-out on the lowest setting.
- Avoid using bleach & do not dry clean.
What t-shirt printing methods do you use?
We print our t-shirts using Direct to Garment technology. Our printing machines include Kornit 932 and 931 printers that can print full color on dark or light garments.
We specialize in digital direct to garment printing (DTG). DTG provides an excellent image quality, durability, and is soft, breathable and a great eco-friendly solution with the water based inks. Direct to Garment is fantastic for full color prints with no color limitations.
What type of inks do you use when printing DTG?
Our printers use water-based inks that are environmentally friendly.
Returns / Exchanges
What is your return policy?
Faux Forêt Designs team will review replacement/return requests for the following issues: faulty product such as a hole in a product, a print error by Faux Forêt Designs relating to quality or incorrect image if it is Faux Forêt Designs fault. To receive a replacement you are required to provide a photograph so we can review the issue.
Faux Forêt Designs is not responsible for incorrectly provided addresses that result in lost or misdirected packages. If packages are returned to us for any reason and need to be reshipped there is a $5 reshipment fee AND the cost of the shipment. Size exchanges or general returns/exchanges are not the responsibility of Faux Forêt Designs and sellers must resubmit and pay for this type of order. Faux Forêt Designs is not responsible for 3rd party delivery delays or lost packages. Faux Forêt Designs will provide a tracking when available but it is up to the seller to track down or contact local postal service to track any lost or delayed packages